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Choosing a Technology Integrator and The "Call Me Anytime" Challenge

Allow me to have a frank conversation for just a moment. I’ve been in the custom electronics design/build business since the late 70’s. In that time I’ve seen scores of service providers -- called technology integrators today -- come and go. The reasons they leave are many. Some never realized that the most important product is service, some were unwilling to change with new technology, and others simply exercised poor business judgment.

Here’s a secret few integrators want you to know: You can buy effective products almost anywhere. There are retailers and websites from which to buy equipment at really good prices, and while ECS is absolutely committed to offering competitively-priced equipment, we really excel in the personal-service experience we provide to each and every client before, during and after the installation.

It’s not unheard of for me to receive a phone call on a Sunday from a frantic client that can’t get their audio or video working when the Packers are crushing the Vikings. With a couple of questions, and within just a few downs, we're diagnosing and fixing the issue. All is right in the universe again.

I tell that story because virtually no matter whom you choose as a technology integrator, chances are you’re not going to get someone on the phone to walk you through your issue at a moment's notice. Instead, you’re more likely to get a recording or an insistence that you “schedule a service call next week”. That’s not how it works at ECS.

Our goal is to correct your issue at the moment you have an issue. I back this up with my “call me anytime” challenge. Call me anytime just to see if I answer the call. If I’m in the middle of arguing with the ref at my son’s little league game, leave me a message. I’ll be dialing back your number before the next at-bat. No matter the outcome with the ref, you’ll hear my voice on the other end of the phone, ready to satisfy your concern.

Go ahead, I dare you. “Call me anytime." I make this challenge to drive home the point of SERVICE. It is our product.

Others may claim service as their product, but we live, breath and eat it. It is what differentiates us from the big-box stores or the guys with the showrooms and espresso machines. We have a showroom of sorts, but ours is in an actual home, which is perfect for customers that don’t live in a showroom. And, since it’s somewhat likely that you don’t live in a showroom, we think you’ll be more interested in learning about a home-media solution in the home. While we carry a broad range of home theatre solutions, we cherry pick pieces that showcase media capabilities in two different home theater settings.

So in closing, I recommend that you choose service. At ECS we’re committed to a level of service that surpasses our competitors, a level of service that has produced many long-lasting customer relationships and many generous referrals from satisfied clients. I know our service will exceed your expectations!

No matter whom you choose, interview your integrator like you would a financial consultant. It will be as important in the future as it is when you start your journey through the technology jungle. We won’t talk down to you with technology ‘buzz words.’ Instead, we’ll provide you with a crystal clear, simple understanding of the investment you’re making. We may not have an espresso machine, but my wife can make you a great cup of homemade coffee during your visit.

Best regards,
Bob Angeli
ECS

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